Privacy Policy
Privacy Policy
Rayka Tea, operated by Visioneur LLC (“we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, and share personal information when you visit our website, place an order, or contact us.
Information We Collect
We collect information you provide when you place an order, contact us, create an account, or subscribe to our emails. This may include your name, email address, phone number, billing and shipping addresses, order details, and any information you include in your messages.
Payments are processed through our payment providers. We receive payment confirmations and limited transaction details, rather than your complete payment card information.
When you browse our website, we and our service providers may automatically collect information such as your IP address, browser type, device information, pages viewed, and interactions with our store. Some of this information is collected through cookies and similar technologies.
How We Use Your Information
We use personal information to:
- Process payments, fulfill orders, and arrange deliveries.
- Send order confirmations, shipping updates, and other purchase-related messages.
- Respond to questions and handle returns or other customer service requests.
- Maintain and improve our website, products, and customer experience.
- Send promotional emails when permitted by law and consistent with your preferences.
- Detect fraud, protect our store, and meet legal and accounting obligations.
How We Share Your Information
We share information with service providers that help us operate our business, including our ecommerce platform, payment processors, shipping providers, and providers of website support and customer communications. The information shared depends on the services they provide.
We may also disclose information when required by law, to respond to lawful requests, or to protect the rights, property, and safety of our business, customers, or others. Information may be transferred as part of a merger, acquisition, or sale of business assets.
Our Store
Our store is hosted on Shopify, which provides the ecommerce platform we use to sell our products. Shopify processes information about your visits and purchases to support our store and its services.
For more information about how Shopify handles personal information and the choices it provides, visit Shopify’s Consumer Privacy Policy.
Cookies and Website Analytics
Our website uses cookies and similar technologies to keep the store working properly, remember your preferences, and help us understand how visitors use our website.
We use Google Analytics to understand which pages people visit, how they find our store, and how they interact with our website. Google Analytics uses cookies and similar technologies to collect information about website activity, devices, browsers, and approximate location. We use this information to improve our website and shopping experience.
We use Google Tag Manager to manage website tags, including Google Analytics. The tags deployed through Google Tag Manager may collect information as described in this policy.
You can manage or delete cookies through your browser settings. Blocking certain cookies may affect some website features. You can also use the Google Analytics Opt-out Browser Add-on on supported browsers to prevent Google Analytics from collecting information about your visits. Learn more about Google’s practices at How Google uses information from sites or apps that use its services.
No Sale or Sharing for Targeted Advertising
We do not sell your personal information or share it for targeted advertising. We do not use advertising or remarketing tools.
We provide information to service providers, including Shopify, payment processors, shipping providers, and Google Analytics, as needed to operate our store, fulfill orders, and understand website performance.
Your Choices and Privacy Rights
You can unsubscribe from promotional emails using the unsubscribe link in those messages. You will still receive messages related to your orders or customer service requests.
Depending on where you live and the laws that apply to our business, you may have the right to request access to, correction of, or deletion of your personal information; obtain a copy of it; or opt out of certain uses or disclosures. Some requests may be subject to exceptions, including information we need to retain for legal obligations.
To make a privacy request, contact us at [privacy email address]. We may need to verify your identity before responding. Where applicable, you may use an authorized agent to submit a request or appeal a decision by contacting us. We will not discriminate against you for exercising rights provided by applicable law.
How Long We Keep Information
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy. Retention periods depend on factors such as order fulfillment, customer support needs, accounting and tax requirements, fraud prevention, and resolving disputes.
Security and International Processing
We use reasonable safeguards to protect personal information. However, no online transmission or storage system is completely secure.
Our service providers may process information in countries other than the country where you live. Where required, we use appropriate safeguards for international transfers.
Children’s Privacy
Our website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can investigate and take appropriate action.
Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page. We will provide additional notice when required by law.
Contact Us
For questions about this policy or to submit a privacy request, contact:
Rayka Tea / Visioneur LLC
Email: support@raykatea.com