Shipping Policy
We want your Rayka Tea order to arrive safely and ready to enjoy. Below are the details about processing, shipping, and getting help with your delivery.
Where We Ship
We currently ship within the United States to addresses supported at checkout. International shipping is not available at this time.
Order Processing
Orders are processed within 1–3 business days, excluding weekends and U.S. holidays. Processing time is separate from the carrier’s delivery time.
Any different processing timeline for a preorder or special release will be stated on the product page before purchase.
If we cannot ship within the promised timeframe, we will contact you with an updated estimate and the option to cancel for a full refund. We will obtain your agreement to a delay when required by law.
Shipping Rates and Delivery Estimates
Available shipping methods and charges are displayed at checkout before you complete your purchase. Any free shipping offer will include its eligibility requirements.
Delivery estimates depend on your location and the selected shipping service. Unless expressly guaranteed, delivery dates are estimates and may be affected by weather, holidays, or carrier disruptions.
Order Tracking
Once your order ships, you will receive a shipping confirmation email with tracking information. Tracking may take up to 48 hours to show the carrier’s first update.
Address Changes and Cancellations
Please check your shipping address carefully before placing your order.
If you need to correct an address or cancel an order, email support@raykatea.com as soon as possible with your order number. We will do our best to help, but changes may not be possible once processing or shipment has begun.
If a package is returned because of an incorrect or incomplete address provided at checkout, we will contact you about reshipping or refund options. Additional shipping charges may apply to resend the order and will be confirmed with you first. If we made the addressing error, we will cover the cost of correcting it.
Delayed or Missing Packages
If your package is overdue or tracking has stopped updating, contact us so we can help investigate with the carrier.
If tracking shows “delivered” but you cannot find the package, check around your delivery location and with household members or your building’s mailroom, then contact us promptly.
We will review the delivery details and work with you and the carrier toward an appropriate resolution. If an order is confirmed lost in transit before delivery, we will offer a replacement or refund.
Damaged Deliveries
If your matcha arrives damaged or with a broken product seal, please keep the product and packaging and contact us promptly. Include your order number and, if possible, photos of the affected item, shipping box, and shipping label.
Do not consume a product if its seal is broken on arrival or you suspect contamination. Please see our Return and Refund Policy for more details.
After Delivery
Bring your package indoors promptly and follow the storage instructions on the product label. Keep matcha away from heat, moisture, direct sunlight, and strong odors to help preserve its freshness.
Contact Us
For shipping questions, email support@raykatea.com with your order number.