Terms and Conditions
Welcome to Rayka Tea. This website is operated by Visioneur LLC, doing business as Rayka Tea (“we,” “us,” or “our”). These Terms and Conditions govern your use of our website and purchases from our online store.
Please review these terms before placing an order. By placing an order, you agree to these terms and the store policies referenced below.
Using Our Website
You may use our website for lawful purposes only. You must not attempt to gain unauthorized access to our systems, interfere with website operations, introduce malicious software, or use another person’s payment or account information without permission.
To place an order, you must be legally able to enter into a binding agreement. You agree to provide accurate and current contact, billing, shipping, and payment information.
If you create an account, you are responsible for keeping your login information confidential and notifying us of any suspected unauthorized use.
Product Information
We aim to provide accurate product descriptions, photographs, pricing, and availability information.
Tea is an agricultural product. color, aroma, and flavor may vary between harvests and batches. Product colors may also appear different depending on your screen settings. These natural or display-related variations do not change our obligation to supply products that match their descriptions.
Please review each product’s description and label for its ingredients, net weight, origin, and storage instructions.
Prices and Payment
The currency applicable to your purchase is displayed in our store or at checkout. Any applicable taxes and shipping charges will be shown before you complete your purchase.
Prices and promotions may change for future purchases. Changes do not apply retroactively to accepted orders.
Payments are processed through the payment providers available at checkout. By submitting payment information, you confirm that you are authorized to use the selected payment method.
Orders and Acceptance
After you place an order, you will receive an order confirmation acknowledging that we have received it. This acknowledgment does not guarantee availability or acceptance. We accept your order when we send a shipping confirmation.
We may decline or cancel an order for reasons such as unavailable inventory, a material pricing or listing error, unsuccessful payment, or suspected fraud. If this happens, we will notify you and promptly refund any payment collected for the canceled items.
If an error affects the price or description of an item you ordered, we will contact you before proceeding with any correction that changes your purchase. You may choose to accept the correction or cancel the affected item for a refund.
Order Changes and Cancellations
If you need to change or cancel an order, contact us at support@raykatea.com as soon as possible.
We will try to accommodate your request, but changes may not be possible once processing or shipment has begun. This does not limit cancellation or refund rights available under applicable law.
Shipping and Delivery
Available shipping destinations, charges, and estimated timelines are described in our Shipping Policy and displayed at checkout where applicable.
Please check your shipping address before completing your order. If you notice an error, contact us promptly so we can determine whether it can be corrected.
We will ship within the timeframe stated when you order or, if no timeframe is stated, within 30 days. If we cannot ship within that period, we will notify you and provide the delay, cancellation, and refund options required by law.
Delivery estimates may be affected by carrier delays or other circumstances outside our control. If your package is delayed, missing, or marked delivered but cannot be located, contact us so we can help investigate. Nothing in these terms removes our responsibilities under applicable consumer protection laws.
Returns, Refunds, and Order Problems
Please review our Return and Refund Policy for eligibility requirements, timeframes, and instructions.
If your order arrives damaged, contains an incorrect item, or has a quality issue, contact us promptly with your order number and a description of the problem. Photos of the item and packaging may help us resolve the issue.
Our store policies do not limit any rights or remedies you have for defective, damaged, or incorrectly supplied products under applicable law.
Product Storage and Use
Follow the storage instructions on your product’s packaging to help preserve freshness and quality. Product quality may be affected by improper storage or handling after delivery.
Information on our website about matcha, preparation, or general wellness is provided for informational purposes. It is not medical advice or a substitute for guidance from a qualified healthcare professional.
Promotions and Discounts
Promotions and discount codes are subject to any conditions stated with the offer, including expiration dates, eligible products, and minimum purchase amounts.
Changes to promotions apply to future purchases and do not affect discounts already applied to accepted orders.
Website Content
Content on this website, including our branding, product photographs, text, graphics, and designs, belongs to Rayka Tea or its respective owners and is protected by applicable intellectual property laws.
You may view and use the website for personal shopping and informational purposes. You may not reproduce, sell, or commercially use our content without permission, except where permitted by law.
Third-Party Services and Links
Our store uses Shopify and other service providers to support functions such as checkout and payment processing. Certain third-party services may have their own terms and privacy policies.
Our website may also contain links to external websites. We do not control their content or practices. Please review their policies before providing information or using their services.
Privacy
Our Privacy Policy explains how we collect, use, and disclose personal information, including our use of Google Analytics and Google Tag Manager.
Please review that policy for information about your privacy choices and how to contact us with a privacy request.
Website Availability and Liability
We make reasonable efforts to keep our website accurate, secure, and available, but we cannot guarantee uninterrupted access or that every page will always be free of errors.
To the extent permitted by law, we are not responsible for indirect or consequential losses arising from website interruptions or misuse of the website.
Nothing in these terms excludes or limits liability for fraud, willful misconduct, gross negligence, injury caused by a defective product, or any liability that cannot lawfully be excluded or limited. These terms do not waive any nonwaivable consumer rights or warranties.
Governing Law and Disputes
These terms are governed by the laws of California, United States, subject to any mandatory consumer protection laws that apply where you live.
If you have a concern about an order or these terms, please contact us so we can work toward a resolution. Contacting us does not restrict your right to seek other remedies available under applicable law.
Changes to These Terms
We may update these terms as our business or legal requirements change. The current version will appear on this page with an updated date.
The terms in effect when you place an order will apply to that order unless a change is required by law or you agree otherwise.
If any provision is found unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
Contact Us
For questions about these Terms and Conditions or help with an order, contact:
Rayka Tea / Visioneur LLC
Email: support@raykatea.com